Functional Specification of the Loyalty Redemption feature Document created by eWave
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Exported Doc:
TRU Internal Function Overview & Process Guide Document created by Regional eComm Project Team
Memo
Different application scenarios
Scenario 1 – Net order value < minimum redemption requirement
Example, in Hong Kong, the minimum loyalty redemption amount is HKD 15. It means that your net order total value (before shipping fee) need to be higher than that, otherwise no matter how many points you have, loyalty redemption won’t be applicable.
Continue with the HK example, if the net order total is lower than HKD 15, a message will be shown, “This order is not eligible for Star Card Redemption. For more details, please refer to our Terms & Conditions.”
Scenario 2 – Order contains item(s) which should be excluded from loyalty redemption
Currently the only exclusion is Gift Cards, so if the order contains gift card, loyalty redemption cannot be used
Same message will be shown as Scenario 1, “This order is not eligible for Star Card Redemption. For more details, please refer to our Terms & Conditions.”
Scenario 3 – Net order value ≥ minimum redemption requirement, point balance < minimum redemption requirement
Message should say, “you can redeem when you have X points"
Scenario 4 – Net order value ≥ minimum redemption requirement, point balance ≥ minimum redemption requirement
Dropdown list will be shown, the main rule: the $ amount on the list should be aligned with the maximum amount of Star Cash that the customers can redeem, OR the maximum amount of the order (whichever comes first)
Scenario 5 – Net order value ≥ minimum redemption requirement, point balance value = Net order value
Customers can skip the payment method section, that section will be greyed out