This article is to guide you how to make use of APP CS console to handle members’ bind requests in common scenarios.
Please login to APP Console with respective market login credential that shared via email.
Scenario 1
Rebinding a member’s mobile from one card to another card
Step 1. Modify on CS Loyalty System
Remove mobile number from the original card
Put mobile number in new card
Step 2. Rebind in APP console with respective market login (Credential shared separately)
Select “Member Card Number”
Input original card number and press “Search” Button
It will show mobile’s currently card is the original card number.
Input new card number in “New Member Card Number” and click “Update”
Press “Yes” when the console asks “Are you sure to update?”
When “Success” message pops up, that means the mobile rebinds to another card number successfully.
You can verify that by searching new card number.
You will see the current card number has been changed to new card number.
Step 3. Inform the member to logout the APP and login again to take effective.
Scenario 2 - Replacing old mobile number with a new one
Step 1. Modify on CS Loyalty System (Same as Scenario 1)
Remove mobile number from the original card
Put mobile number in new card
Step 2. Update the same from APP’s side
Contact Digital CRM team for requesting APP agency to remove original mobile record first
Step 3. Ask customers to do a new-bind registration with the new phone number
Scenario 3 - Not able to search Member number on APP console
Contact Regional CRM team to see check with APP agency that whether the registration process is not completed yet.
Scenario 4 - Changing to new mobile device
For changing mobile device (with same mobile number) - the member should just logout from old device, then login in new device.
If cannot, try to add card to verify mobile number again.
In case of any unknown situation, please contact Regional Digital - CRM.