If online customers (who already have the enabled profile in BM) want to change their email for Star Card membership, they need to contact Customer Service to help.
With these requests, Customer Service team need to –
Step 1: Change the email in CRM database
Step 2: Go back to SFCC BM, search for the customer profile and update the “Login” field (refer to the attached screenshot and the highlighted field)
Updates in emails fields on BM will NOT be synchronized back to the Star Card database at the moment.
SFCC does NOT recommend changing things manually. Enhancement will be raised.