For currently unavailable products online, customers would be able to subscribe to “back in stock” notification. When the subscribed product is back in stock, an email will be sent to customers.
The behavior is similar for both Member and Guest users
For Logged-In member:
At first, the system should check whether there’s an email saved in their account:
(1) If yes, the email should be pre-filled and editable because no need to ask the user to enter the email twice
(2) If not, just ask the user for their email (the same behavior as for the Guest user)
For Guest:
Ask the user to input the email to receive the notification
When the product is back in stock within 90 days since the customer requested the notification and available for sale the user will be sent an email
The email should not be sent if over 90 days has passed since the user requested (i.e. the record in system will be automatically erased over 90 days)
The user will receive an email when the product is in stock
One email will contain only one back-in-stock product
For multi-language sites the system will need to record what language the user was on so the email can be sent in the correct language
Remove Subscription of Back In Stock Notification
You may want to manually remove subscription of back in stock notification because the products are not available on the website despite the sufficient stock. Follow the steps below to remove the subscription:
1. Go to Merchant Tools > Custom Objects > Manage Custom Objects, click Advanced tab on the right. Then select Product ID and contains from the drop down menu, type the product ID (ie. PIM ID) that you want to remove from the back in stock notification, for example 1045789 and you can see two users have subscribed this product.
2. Click on the email address and you can see the product ID and Product Creation Time for the user.
3. Remove the Product ID and Product Creation Time, click Apply.
4. The subscription of the Product ID 1045789 is now removed.
If the user only subscribed to 1 product, instead of removing that 1 product you can consider deleting the email address directly from Merchant Tools > Custom Objects > Manage Custom Objects