Steps to resend the order related communication email
Select the region of the order
Go to Orders in Ordering
Input the order number you are going to handle
Scroll to the bottom of the order details
Click [Send Email]
Select the email template you are going to resend to the customer
Applications:
Customer input wrong email when ordering
Handling flow:
Confirm the order status
Order status = New / Open
Customer email field is clickable and the customer email can be edited
Press [Apply] to update the customer email
Go through the above communication email resend process to resend the email
Order status = Completed / Cancelled
Customer email field is non-clickable and the customer email cannot be edited
Edit the order status to "Open' by clicking the Order status field
Press [Apply] to update order status
Go through the email update steps mentioned and the communication email resend process to resend the email
Finally, update the order status back to "Completed" if you have already proceeded the customer request