Raise a support ticket to MSS

Login to eWave jira portal and choose the “ Toys”R”Us (TRU) “ project.

Hit on “Create” to create new case

Choose Issue type when a popup appears, normally it would be a”Bug”

Select “Managed Services Jira Support” to be the Assignee

Fill in the Summary of your case, it should start with the priority then the summary of your case.
- for instance, P1 - Bank Promotion does not work on saved card

Fill in the Bug Description, attach the file if it is needed.
- Environment (Optional): UAT. STG, PROD
- Page: PDP, PLP, Checkout, Cart, etc.
- Browser: Chrome, Firefox, Safari, etc.
- Device: mobile, PC, tablet, etc
- Pre-conditions (Optional): “any pre-condition is set for this issue”
- Steps to reproduce: “decribe the issue step by step how it can be reproduced”
- Actual results: “result of the issue”
- Expected results: “the result you expect normally”

Select the Priority/Severity

Fill in the Description, it should be more detail of how the issue is and how it affects, also provide the screenshot if needed.

Submit by “Create”